UPDATE! CapitalOne to “Rethink” Thug Policy
Capital One to rethink contract that reserves right to visit cardholders’ homes
Capital One’s credit card contract says it ‘may contact you in any manner we choose’ and ‘identify ourselves… in any manner we choose” on caller ID. A company spokeswoman said, ‘We are reviewing the language because we do not want to create any unnecessary insecurity among our customers.’
By Michael Walsh / NEW YORK DAILY NEWS
Published: Tuesday, February 18, 2014, 9:48 PM
Updated: Tuesday, February 18, 2014, 9:48 PM
Spokeswoman Pam Girardo insists the Capital One Bank will only visit cardholders’ homes or workplaces in rare instances ‘involving secured collateral.’
What’s in your wallet? Show me.
Capital One needs to reconsider just how much personal access it provides to its customers — now that an oft-overlooked provision in their credit card contract is attracting unwanted attention.
The credit card issuer “may contact you in any manner we choose” including personal visits that could take place “at your home and at your place of employment.”
This creepy stipulation stirred concern among cardholders Monday after the Los Angeles Times reported about one man who was startled by it.
“Even the Internal Revenue Service cannot visit you at home without an arrest warrant,” Rick Rofman, 71, told the California paper.
But it doesn’t stop there.
Getty Images/Cultura RF
Capital One’s famous slogan asks, ‘What’s in your wallet?’ But their credit card contract suggests they might have a few more questions.
Capital One’s contract also says, “We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose.”
Bank spokeswoman Pam Girardo said in an email that this language is not new to Capital One agreements. But it was just recently sent to a group of customers because of Capital One’s integration with HSBC.
“We are reviewing the language because we do not want to create any unnecessary insecurity among our customers, and apologize for the confusion,” she said.
Some local phone exchanges, she says, may change the way Capital One appears on caller ID and that this is beyond their control.
But this statement does little to shed light on why the contract says Captial One may change how their number appears “in any manner we choose.”
Girardo also said Capital One does not typically visit its cardholders’ homes or workplaces but reserves the right to repossess a sports vehicle if need be.
“We have card partnerships with several sports vehicle manufacturers (jet skis, snow mobiles, etc.),” she said.
Capital One is now considering the creation of two separate agreements to assure general cardholders that these strange details do not apply to them.